Customer Care

The proper placement for your curbside containers can be found here.

Great question! On many of our routes, Casella operates what are known as split-body trucks. With a split-body truck, the trash and Zero-Sort recycling are dumped into the same opening on the truck but are separated by different compartments. These modernized vehicles keep the trash and recycling separate and facilitate the collection of both materials on the same trip. 

Service schedules may change during holidays due to closures. For the most up-to-date information, visit our holiday schedule page for updates.

If you use the Casella mobile app and create a profile, you may request deletion of your app account by following the account deletion instructions available within the mobile app or by contacting us at info@casella.com. Account deletion requests submitted through the app may take up to 2 business days to process. Please note that deleting your app account does not automatically cancel active services or payment arrangements managed outside of the app. Customers may manage mobile push notification preferences through their device settings, and any available in-app communication preferences can be managed within the app settings.

Paying your bill is quick and convenient through our online payment portal. You can make one-time payments, manage your account, view billing history, and enroll in paperless billing.

You can enroll in AutoPay through our secure online payment portal. AutoPay allows payments to be automatically processed for each billing cycle, so you never miss a payment.

Your invoice may include charges related to service, fuel recovery, environmental fees, or other applicable costs. Visit our fees information page for a detailed explanation of common invoice charges and billing terms.

Our billing is monthly so if you have any service during the month you will be billed for the entire month.   

Single stream recycling enables all recyclables - paper, cardboard, plastic, glass, and metal cans to be collected in one container eliminating the need for you to separate recyclables.

Click here to download our complete guide to recycling. 

Recycling guidelines can vary by location, but common recyclable materials that we accept at our recycling facilities include cardboard, paper, metal cans, and plastic bottles, and glass bottles. Please visit our Recycle Better hub to learn helpful recycling tips, tricks, and best practices to share with your friends and family!

We specialize in the delivery of full truckloads of material to farms, fields, garden centers and construction sites.  earthlife products for home and small business usage are found at a variety of garden and landscape centers throughout New England.  If your local retailer doesn’t carry earthlife, please suggest that they do!