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New Castle, DE Hauling

Welcome Casella Mid-Atlantic Customers!

We're pleased to be your new service provider as of July 1, 2023.

New Payment System FAQs

New Payment System FAQs

Your satisfaction is our top priority, and we want to ensure you have all the necessary information during this period of enhancement. Please review the Frequently Asked Questions below. Should you have any additional questions or require assistance regarding this billing transition, please reach out to our dedicated customer service team at (800) 832-1332 or via email at CS-MidAtlantic@casella.com.

  • What is changing?

    Casella is undergoing a transition from its legacy “GFL My Account” billing provider to the improved Paymentus billing and payment solution. This transition will feature an enhanced Customer Portal and several new convenient ways to pay your bill.

  • What payment methods and payment options are available?

    Customers will have a range of convenient payment methods and options at their disposal. These include ACH/eCheck, debit card, credit card (Visa, Mastercard, American Express, Discover), cash payments (Walmart Pay)and digital wallet solutions such as (Venmo, Amazon Pay, Apple Pay, Google Pay).

  • When will the new system be implemented?

    The new and improved customer portal is set to go live on December 4, 2023.

  • Will there be an interruption of online bill payment services during the update?

    Yes, there will be a temporary disruption. On December 1, 2023 the GFL My Account Customer Portal will be inaccessible as we complete the implementation of our new Customer Portal, Paymentus.

  • If I am a pre-existing user of the former online payment system, will I need to re-register?

    Yes, all users, including pre-existing ones of the former online payment system, will need to re-register within the new Customer Portal. However, your account number will remain the same. Please use “Forgot your password?” and enter your email to receive a password reset.

  • Can I use the updated payment options to pay a deposit?

    Yes, you can utilize the updated payment options to make deposit payments.

  • Can I set up AutoPay from the one-time pay portal?

    ? Yes, you can conveniently set up AutoPay directly from the one-time pay portal.

  • Where do I find my new bill?

    You can view your new bill by clicking here.

  • Will I still receive a paper copy of my bill?

    If you currently receive a paper copy of your bill, this service will continue as usual..If you are not currently receiving a paper bill but wish to do so, please note that there will be a $2.95 convenience fee to receive paper bills moving forward.

  • What payment types are subject to a convenience fee?

    All payments made through the Customer Portal will incur a $2.95 convenience fee, with the exception for AutoPay.

  • Are there payment options available that do not incur a fee?

    AutoPay is currently the only fee-free payment option available.

  • How does Casella ensure payments, payment information and personal information is secure?

    Rest assured, all payment data and customer information are safeguarded by our trusted third-party billing and payment vendor, Paymentus. For more information on their security measures, please visit Paymentus.

Address:
903 Lambson Ln
New Castle, DE 19720
(302) 378-5400
Driving Directions
Pay your Bill:
Casella

PO Box 5546

Binghamton, NY 13902-5546

Pay Online
Upcoming Holiday:
Martin Luther King Jr Day ( )
  • There will be No Delay
  • Customer Service will be Open on Martin Luther King Jr Day.
Presidents Day ( )
  • There will be No Delay
  • Customer Service will be Open on Presidents Day.
Memorial Day ( )
  • There will be No Delay
  • Customer Service will be Open on Memorial Day.
Holiday Schedule
New Castle, DE Hauling

2025 Holiday Schedule

Holiday Date Customer Service is... Service Schedule
New Years Day January 1, 2025 (Wednesday) Closed One Day Delay
Date January 1, 2025 (Wednesday)
Customer Service is... Closed
Service Schedule One Day Delay
Martin Luther King Jr Day January 20, 2025 (Monday) Open No Delay
Date January 20, 2025 (Monday)
Customer Service is... Open
Service Schedule No Delay
Presidents Day February 17, 2025 (Monday) Open No Delay
Date February 17, 2025 (Monday)
Customer Service is... Open
Service Schedule No Delay
Memorial Day May 26, 2025 (Monday) Open No Delay
Date May 26, 2025 (Monday)
Customer Service is... Open
Service Schedule No Delay
Juneteenth June 19, 2025 (Thursday) Open No Delay
Date June 19, 2025 (Thursday)
Customer Service is... Open
Service Schedule No Delay
July 4th July 4, 2025 (Friday) Open No Delay
Date July 4, 2025 (Friday)
Customer Service is... Open
Service Schedule No Delay
Labor Day September 1, 2025 (Monday) Open No Delay
Date September 1, 2025 (Monday)
Customer Service is... Open
Service Schedule No Delay
Columbus Day October 13, 2025 (Monday) Open No Delay
Date October 13, 2025 (Monday)
Customer Service is... Open
Service Schedule No Delay
Veteran's Day November 11, 2025 (Tuesday) Open No Delay
Date November 11, 2025 (Tuesday)
Customer Service is... Open
Service Schedule No Delay
Thanksgiving November 27, 2025 (Thursday) Closed One Day Delay
Date November 27, 2025 (Thursday)
Customer Service is... Closed
Service Schedule One Day Delay
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Towns/Cities this location services

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